Return Policy

**Return Policy – Bunic Online Store**

Effective Date: 25/08/2023

At Bunic Online Store, we want you to be completely satisfied with your purchase. We understand that sometimes items may not meet your expectations or may arrive damaged. This Return Policy outlines the guidelines and procedures for returning products purchased from our online store. By making a purchase with us, you agree to the terms outlined in this policy.

**1. Eligibility for Returns**

We accept returns under the following conditions:

**a. Product Defect or Damage:** You may return a product if it arrives damaged or defective. Please report the issue to us within [insert number] days of receiving the item.

**b. Incorrect Product:** If you receive the wrong product due to our error, we will arrange for a return and replacement at no additional cost.

**c. Change of Mind:** We understand that your preferences may change. If you are dissatisfied with your purchase for any other reason, you may be eligible for a return within [insert number] days of receiving the item.

**2. Return Process**

To initiate a return, please follow these steps:

**a. Contact Customer Support:** Reach out to our customer support team at [contact email] or [contact phone number] to inform them of your intention to return the item. Provide your order number and a detailed description of the reason for the return.

**b. Await Return Authorization:** Our customer support team will review your request and provide you with return instructions, including the return address and any necessary shipping labels.

**c. Prepare the Item:** Ensure that the item is in its original condition with all packaging and tags intact. Include a copy of the original packing slip or invoice.

**d. Shipping:** Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to a product defect, damage, or our error.

**3. Refund or Replacement**

Upon receiving the returned item and verifying its condition, we will process your request as follows:

**a. Refund:** If you are eligible for a refund, we will credit the original payment method used for the purchase. Please allow 4 to 14 business days for the refund to appear in your account.

**b. Replacement:** If you requested a replacement, we will send the replacement item as soon as possible, typically within 7 to 15 business days.

**4. Exceptions**

Some items may not be eligible for return due to health and hygiene reasons (e.g., personal care products, intimate apparel) or if they have been used, damaged by the customer, or are not in their original packaging.

**5. Contact Us**

If you have any questions or need assistance with a return, please contact our customer support team at contact@buniconline.com. We are here to help you throughout the return process.

**6. Changes to this Policy**

We reserve the right to update this Return Policy as needed to reflect changes in our practices or legal requirements. Any updates will be posted on our website.

Thank you for shopping at Bunic Online Store. We value your trust and strive to provide you with the best possible shopping experience.

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